Support
We respond within one business day.
Tuck is live on the App Store. If something isn't working, you have a feature request, or you want help getting a second iPhone set up in the nursery, email us — a real person reads every message.
Common issues
The two iPhones won't pair
Make sure both iPhones are on the same Wi-Fi network for first-time pairing. After the first pair, the link works over Bluetooth even when Wi-Fi is off. If pairing still fails, fully quit Tuck on both devices and try again.
The nursery iPhone keeps disconnecting
Plug the nursery iPhone into power. iOS aggressively suspends background audio/video sessions on battery, even with Background Modes enabled.
Lullabies aren't playing
Tuck composes a fresh AI lullaby on demand with your baby's name in the lyrics — no fixed library, no per-user voice setup. If lullabies fail to generate, check your subscription is active and your network is online, then tap re-roll. (Voice cloning is not part of Tuck V1.)
Account deletion
Open Tuck → Settings → Privacy → Delete account. This removes all server-side data. Or email privacy@tuck.baby to request deletion on your behalf.